Garmin: TrueUp Steps

The Garmin Vivosmart HR+ (VS HR+) is the perfect fitness watch because it measures GPS, Heart Rate, steps, Intensity Minutes, floors, and pace. The purpose of this post is to explain workarounds for things that the Vivosmart HR+ does less than perfectly.

Avoiding the Garmin TrueUp Problems of Subtracted Steps

  • Problem: If you alternate between two Garmin watches, Garmin Connect’s TrueUp will correctly give you credit for the activity on only one watch. The chosen watch should be the one you selected as your “preferred tracker.” Nevertheless, it is very possible for TrueUp to erase significant portions of your workouts if one watch reports minor activities at the same times as the other watch reports intense activities.
  • Solution: If you use two Garmin watches, one must be turned off or put in sleep mode before the other is turned on or awoken. Any watch that is on or awake will conflict with your preferred tracker. Here is how to use just one watch at a time:
  • At the end of the day, sit down and sync out your preferred watch (the VS HR+). Turn off the VS HR+ by holding down the Start/Stop button. Connect the off VS HR+ to a charger for overnight charging.
  • Turn on a 2nd Garmin watch that has a non-toxic 3rd-party strap, such as a Vivofit 1 (VF1). Awake the VF1 from sleep mode by pressing its Start/Stop button. Walk 50 steps. Sit. Sync the VF1. Wear the loose VF1 at night to monitor your sleep.
  • The next morning, sit and sync out the VF1. Put the VF1 to sleep (press the Start/Stop button twice). Turn on the VS HR+ (press the Start/Stop button once). Walk 50 steps. Sit. Sync the VS HR+ as many times as it takes for the VS HR+ to update its step count to that of your computer’s Garmin Connect.
  • Wear your preferred VS HR+ during the day.
  • Repeat the on/off cycle each evening and morning.
  • Conclusion: Never have the Garmin VS HR+ turned on at the same time as another Garmin watch if the two watches will ever be synced with the TrueUP application. TrueUp may retain the wrong activity, such as a few steps on one watch rather than a 10-miler on the other watch.

Tags: Garmin; Vivosmart; HR+; TrueUp; lost data; Bluetooth; lost connections; goal streaks; supported watches; unsupported watches.